Where to go for help in FACTS School Management

New to FACTS School Management (FSM)? You don't need to know everything on day one. You only need to know who to ask and where to look. Most questions are answered by the first two options below.

Watch the demo for a quick walkthrough, then use this article as a reference.

Four places to get help, in this order

1. Ask your school's FSM administrator first

Your FSM administrator is the person at your school who looks after FACTS School Management (FSM). They know how your school has set things up, so they're the quickest route for questions about your own account. Start with them if:

• You can't log in.
• A menu, tile or report you expect to see isn't there.
• You need access to something new for your role.

Tip: A missing menu is usually a permissions setting, not a fault. Your administrator can change it in a few minutes.

2. Search the FSM help centre

The FSM help centre has step-by-step articles written for School Management, and it's open at any time.

If you're new to the help centre, create your login first:

1. Select Sign up.
2. Enter your name and your school email address, then select Sign up.
3. Check your inbox, open the welcome email and verify your email address.
4. Select Sign in and log in to the help centre with your new login.

Once you're signed in:

1. Type what you want to do into the search bar, in plain words. For example, "mark a class roll" or "add a caregiver".
2. Review the results. They list step-by-step articles and short videos.
3. Open the one that matches what you're trying to do.

3. Learn at your own pace

The other modules in this learning path show you how to get access and what your first fortnight looks like. FACTS Academy is coming soon, with short courses for each role in one place. We'll let your school know when it opens.

4. Contact FACTS Support

If your administrator and the help centre haven't solved it, contact FACTS Support:

• Online: Select Submit a request in the help centre
• Email: fsm-support@factsmgt.com.au
• Phone (Australia): 1 300 727 200
• Phone (New Zealand): +64 9 872 2219

Before you contact us, have these ready:

• Your school name
• Your username
• A screenshot or video of the issue

For your security, never share your password with anyone, including FACTS Support.

Not sure where to start?

You're not expected to work it all out alone.